D. Read the following passage and complete it with the appropriate form of the words from the box. Make sure you know all these words

C. Look at the picture and match words from the crossword with their definition.

B. Choose the correct variant and complete the following sentences.

1 A customer is the lifeblood of every business because…

a) … we always wait for him.

b) … without him we would have to close our doors.

c) … he/she is a synonym of money.

2 For customer acquisition companies …

a) … consider customers as an interruption of their work.

b) … usually use the Internet.

c) … spend considerable time and resources.

3 Customer loyalty highly depends on …

a) … customer satisfaction.

b) … good publicity of the company.

c) … long-term work of the company in the market.

1 conviction	A a feeling of happiness or pleasure because you have achieved something or got what you wanted
2 trust	B a very strong belief or opinion
3 satisfaction	C the quality of remaining faithful to your friends, principles, country etc
4 loyalty	D a strong belief in the honesty, goodness etc of someone or something
5 goodwill	E the value that a company has because it has a good relationship with its customers
6 commitment	F a feeling of great pleasure and satisfaction
7 delight	G knowledge or skill that you gain from doing a job or activity, or the process of doing this
8 experience	H a promise to do something or to behave in a particular way

1-… 2- … 3-… 4-… 5-… 6-… 7-… 8-…

affordable durable physical reduce as needed is in charge of provider stays on top of capacity initiates recurring stock

Many companies have one person or a department that (1) _________________ running the office. If you have ever worked for a company that doesn’t have an office manager, you very quickly learn to appreciate the importance of the job. Who is in charge of placing orders? Who services the fax machine or printer? Who makes sure that the office is presentable for customers? Are the new conference tables and shelves (2) ______________ as well as (3) ________________?

It is the office manager’s responsibility to maintain an efficient and smooth-running office. He or she looks for ways to (4) _______________ costs and minimize interruptions in the day-to-day operations. Whereas functional managers know the (5)_______________ of their employees, the office manager knows the (6)_______________ capacity of the office and the supplies and machines that are in the office.

The office manager (7) ______________ the ordering of furniture and supplies, and (8) ______________ changing office technology. Over time, he or she may notice (9) _______________ problems that require changing a service (10)________________. Furniture and large items are ordered on an (11)________________ basis. Other frequently used material, such as paper, folders, and mailing materials, are on automatic ordering schedule and a (12)_____________ of those supplies is on hand at the office.

Дата добавления: 2014-12-07